Terms of Service

1. About Vision Glass

Vision Glass is a mobile auto glass repair and replacement service operating in Western New York. We provide windshield replacement, chip and crack repair, and auto glass services for all vehicle types across Buffalo and the surrounding WNY region across Western New York. We do not operate a physical retail shop — all services are performed at customer locations.

2. Services

Scope of Services

Vision Glass provides mobile auto glass repair and replacement services including, but not limited to:

• Windshield replacement and chip/crack repair
• Car, side, and door glass replacement
• Rear / back glass replacement, including heated rear glass
• Quarter glass and vent window replacement

Service Availability

Services are available across Buffalo and Western New York, generally across all of Western New York. Service availability in specific areas may vary. We reserve the right to decline service in areas outside our service zone or in circumstances where service cannot be safely or appropriately performed.

Appointments

Service appointments are scheduled based on mutual availability. We will make reasonable efforts to honor confirmed appointment times. In the event of unforeseen circumstances (weather, equipment issues, emergencies), we will notify you as soon as possible and reschedule at your convenience.

3. Quotes and Pricing

Quotes provided by Vision Glass are estimates based on the information you provide (vehicle year, make, model, and glass type). Final pricing may vary if additional damage is discovered upon inspection, if the glass specified is unavailable and a substitute must be ordered, or if your vehicle requires specialized glass or additional labor not reflected in the initial quote.

We will inform you of any price changes before proceeding with the work. You are under no obligation to proceed if pricing changes are unacceptable to you.

4. Warranty

Vision Glass provides a lifetime no-leak workmanship warranty on all windshield replacements and auto glass installations performed by our technicians. This warranty covers:

• Defects in workmanship or installation
• Water leaks resulting from improper sealing
• Air leaks resulting from improper installation

This warranty does not cover:

• Damage caused by subsequent accidents, road debris, or impact
• Damage caused by improper vehicle care or modifications after installation
• Natural wear and deterioration
• Damage caused by forces outside our control (storms, vandalism, etc.)

To make a warranty claim, contact us at (716) 418-2981. We will assess the issue and, if covered under warranty, perform the necessary repair or replacement at no additional charge.

5. Customer Responsibilities

To ensure a successful service appointment, customers agree to:

• Provide accurate vehicle information (year, make, model, trim level)
• Ensure the vehicle is accessible at the agreed-upon location and time
• Follow all post-installation care instructions provided by our technician (including cure time requirements before driving)
• Notify us promptly if you need to reschedule or cancel an appointment

Failure to follow post-installation care instructions may void applicable warranty coverage for that installation.

6. Limitation of Liability

Vision Glass shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services provided or the use of this website, including but not limited to loss of use, loss of revenue, or damage to property not directly caused by our negligence.

Our total liability for any claim arising out of services performed shall not exceed the total amount paid by you for the specific service giving rise to the claim.

Nothing in these Terms limits our liability for gross negligence or intentional misconduct.

7. Website Use

The content on howbigisyourcrack.com — including text, images, graphics, and all other materials — is the property of Vision Glass and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.

You agree not to use our website for any unlawful purpose, to transmit any harmful or malicious content, or to attempt to gain unauthorized access to any portion of our website or systems.

8. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our information practices.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Erie County, New York.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

11. Contact Us

If you have any questions about these Terms of Service, please contact us: